"Be careful what you wish for
Cos you just might get it all...
And then some you don't want..."
Sung the bridge of Chris Daughtry's Home.
Not for the first timeduring my blogging existence that I thought I got to write something other than movie review. And so something did happened on the first Wednesday of September. Something for me to write about.
I was robbed.
OK, technically, I was mugged but it lacks the dramatic effect of robbed. A bike pulled up right in front of me just as I was approaching the junction to the outdoor parking lot, its rider asking for my IC. Not looking the slightest like a police officer, I demanded for his identification. That was when he unzipped his jacket to revealed a machete hidden within and I know I was being mugged.
I remembered being very angry. This is my hard earned money and now I have to give it away to someone who did nothing more than hides a weapon in his jacket?
My immediate thought was to fight and take him down but a quick scan of the area suggested that there will be noone around to help me if I am unable to overpower him. So I co-operated and handed him my wallet. Even as he was taking the cash, I was grumbling aloud about how unfair this is. When he asked for my phone, I handed it to him too and demanded he return the SIM card but he wasn't interested in my old model. Suddenly, I was glad I never got around to replacing it. He asked for my other phone too, the bulge being rather obvious in my pocket but I just told him off, saying that was a company phone that I cannot give away. He didn't insist but instead, turned around to made his escape.
Huh? What a wimp! I could have take this guy!!
Part of me regretted that I was in no shape to fight back but another assured me that I did the smart thing. That's it until I realised that I was so absorbed in the thought of beating him up that I forgotten the time tested and proven art of self defense.
Run!
The street wasn't that busy. All I needed to do was run across quickly and I would reached the commercial building I came out from. And I wouldn't lost that RM300 - 400 I was carrying in my wallet.
I am feeling really stooopid right now.
Showing posts with label Idiots with a capital I. Show all posts
Showing posts with label Idiots with a capital I. Show all posts
Friday, September 19, 2008
Sunday, August 3, 2008
Today..
TODAY I visited NZX Commercial Centre for the first time. It was nice but not yet very exciting. When the Street in The Curve just started, the place was still quite empty but I could see that it will grow very quickly and I was right. Too bad I can't say the same for NZX. It has potential but I think it will take a bit longer than The Curve before it really prosper.
TODAY for dinner, I had Big Apple Donuts.
Shared the doughnuts with my sister with each of us having half a piece, starting with,
Mango Tango, which is sweet but really, I can't taste the mango at all. The doughnut itself was pretty normal, unlike the first time I sinked my teeth into Dunkin Donut which was really fresh and soft yet bouncy. That was then, now there is nothing special about Dunkin either.
Iceberg, which has very nice white sugary powder on top, which I think is glucose powder. The filling is supposed to be vanilla and again, I could not taste that.
Almond, which nickname I forgot but it has almond taste since it contain real pieces of almonds.
Pink Panther which is sweet and actually has a very strong strawberry flavour but unfortunately it also tasted very artificial.
Alien, which is basically chocolate topped and chocolate filled. Quite Ok but it would be cool if the doughnut has some small cavites on top for the filling to oozes out as we bite on it. Hey, they called it Alien after all.
Chocoholic, which is also chocolate topped and chocolate filled.
What I enjoyed the most was actually those white sugar ontop the Iceberg. Everything is so sweet they can't be healthy for you. And to think I declared to Sylviena that the next time she sees me, I would have lost my tummy. Tough.
TODAY I attempted unsuccessfully to finish a comprehensive full review of The Dark Knight which I hoped to watch again this Wednesday but even though I logged in at only 2 minutes past midnight, the tickets are all already fully booked.
TODAY, NTV7 screwed up its schedule AGAIN and I never found out if they screened The Celebrity Apprentice earlier than planned, later or not at all. This station got their schedule so messed up so often it almost seems deliberate. Sure, it was an outdated series and I already know Piers Morgan will win but what was the saying again?
"It was not the destination but the Journey."
It reminded me of how they used to screwed up the airing of Survivors back then. They have the show only a few days later than the airing in US but the show was always aired 10 minutes late. And since it is unacceptable for the midnight news to be late, the show will break for the news before resuming the final 10 minutes of the episode. Survivors didn't lost its fanbase in Malaysia because the show was getting boring (well alittle of that too) but because of the anticlimatic ways that NTV7 handled the show. I was just glad they didn't messed up last week when the annoying Omarosa was fired. If they did, I would stop watching NTV7. I probably should anyway. Well, at least after they air my episode in Deal or No Deal anyway.
TODAY for dinner, I had Big Apple Donuts.

Mango Tango, which is sweet but really, I can't taste the mango at all. The doughnut itself was pretty normal, unlike the first time I sinked my teeth into Dunkin Donut which was really fresh and soft yet bouncy. That was then, now there is nothing special about Dunkin either.
Iceberg, which has very nice white sugary powder on top, which I think is glucose powder. The filling is supposed to be vanilla and again, I could not taste that.
Almond, which nickname I forgot but it has almond taste since it contain real pieces of almonds.
Pink Panther which is sweet and actually has a very strong strawberry flavour but unfortunately it also tasted very artificial.
Alien, which is basically chocolate topped and chocolate filled. Quite Ok but it would be cool if the doughnut has some small cavites on top for the filling to oozes out as we bite on it. Hey, they called it Alien after all.
Chocoholic, which is also chocolate topped and chocolate filled.
What I enjoyed the most was actually those white sugar ontop the Iceberg. Everything is so sweet they can't be healthy for you. And to think I declared to Sylviena that the next time she sees me, I would have lost my tummy. Tough.
TODAY I attempted unsuccessfully to finish a comprehensive full review of The Dark Knight which I hoped to watch again this Wednesday but even though I logged in at only 2 minutes past midnight, the tickets are all already fully booked.
TODAY, NTV7 screwed up its schedule AGAIN and I never found out if they screened The Celebrity Apprentice earlier than planned, later or not at all. This station got their schedule so messed up so often it almost seems deliberate. Sure, it was an outdated series and I already know Piers Morgan will win but what was the saying again?
"It was not the destination but the Journey."
It reminded me of how they used to screwed up the airing of Survivors back then. They have the show only a few days later than the airing in US but the show was always aired 10 minutes late. And since it is unacceptable for the midnight news to be late, the show will break for the news before resuming the final 10 minutes of the episode. Survivors didn't lost its fanbase in Malaysia because the show was getting boring (well alittle of that too) but because of the anticlimatic ways that NTV7 handled the show. I was just glad they didn't messed up last week when the annoying Omarosa was fired. If they did, I would stop watching NTV7. I probably should anyway. Well, at least after they air my episode in Deal or No Deal anyway.
Labels:
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Wednesday, February 13, 2008
An Appalling Sight
No... I am not talking about Edison's pictures
I just stopped at a red light this morning when an old white Nissan pulled up beside me, obviously attempting to cut queue. In the car was an old man driving with with his wife beside him. Holding in her arm, unprotected by a seat belt was their granddaughter. The first thing I immediately noticed is the lack of protection to the little child, as well as the fact that both old man and woman were smoking, with all their second hand smoke swirling around the poor little girl. Wait.. there is another woman at the back. She was probably the child's mother and SHE WAS SMOKING TOO!!!
DAMN F!
What kind of people are these to be so ignorant, both of the child's wellbeing as well as the examples she is exposed to? If we can't rely on the older generation for example and guidance, what hope can we hold for the generation to come?
I just stopped at a red light this morning when an old white Nissan pulled up beside me, obviously attempting to cut queue. In the car was an old man driving with with his wife beside him. Holding in her arm, unprotected by a seat belt was their granddaughter. The first thing I immediately noticed is the lack of protection to the little child, as well as the fact that both old man and woman were smoking, with all their second hand smoke swirling around the poor little girl. Wait.. there is another woman at the back. She was probably the child's mother and SHE WAS SMOKING TOO!!!
DAMN F!
What kind of people are these to be so ignorant, both of the child's wellbeing as well as the examples she is exposed to? If we can't rely on the older generation for example and guidance, what hope can we hold for the generation to come?
Tuesday, July 10, 2007
BLOODY FUCKING HELL
People who know me would probably described me among other, as patient and forgiving, some may even said I am too patient and forgiving to a fault.
BUT HELL, PATIENT AND FORGIVING IS NOT FUCKING HOW I FEEL RIGHT NOW. I AM SO MAD I COULD NOT SLEEP THE WHOLE NIGHT. WHY ELSE WOULD I BE UP AT 5.40 AM TYPING THIS? I CAN'T BLOODY CATCH A WINK. GOD DAMMIT! I NEVER WANT SO MUCH TO REALLY PUNCH SOMEONE IN THE FACE. ASK SOME OF MY OLDER FRIENDS AND THEY WILL TELL YOU I CAN PUNCH. REAL FUCKING HARD.
DAMNED SABOTEUR. BLOODY FUCK HAS NO SENSE OF INTEGRITY WHATSOEVER. THE END JUSTIFY THE MEAN? NOT ALWAYS. AND NEVER, IF THE THE INTEREST IS SOLELY AND SELFISHLY YOUR OWN INSTEAD OF THE ONE THAT REALLY IMPORTANT. WOULD YOU BE PROUD TO WIN A WAR WON THROUGH UNDERHANDED TECHNIQUE?
IF YOUR NAME IS (name withheld) AND YOU WORK IN THE I.T. DEPARTMENT FOR (name withheld), YOU BLOODY FUCK BETTER FIND OUT WHAT MY FACE LOOK LIKE AND STAY OUT OF MY SIGHT CAUSE I FUCKING KNOW YOUR FACE AND IF I EVER SEE YOU, THERE WILL BE HELL TO PAY!
NO... I AM NOT FEELING BETTER YET.
UPDATES 23/7/07 : See, I am still forgiving. I removed the name of my enemy. Admittedly, the above post was a knee-jerk reaction and hardly justified. Anyone I have spoke to, I begun by admitting that I was being a baby about it. I acknowledged that I am probably as much a villain in my enemy's eyes as he was in mine. Still, in the exact same situation, I doubt I would do the things he does. In fact, I knew I won't because I been there.
Whatever... I just hope he is a better person that the (slightly tainted) impression I have of him right now, and not just because of 'this incident' especially since the battle was lost, just before the end of 17/7/07.
BUT HELL, PATIENT AND FORGIVING IS NOT FUCKING HOW I FEEL RIGHT NOW. I AM SO MAD I COULD NOT SLEEP THE WHOLE NIGHT. WHY ELSE WOULD I BE UP AT 5.40 AM TYPING THIS? I CAN'T BLOODY CATCH A WINK. GOD DAMMIT! I NEVER WANT SO MUCH TO REALLY PUNCH SOMEONE IN THE FACE. ASK SOME OF MY OLDER FRIENDS AND THEY WILL TELL YOU I CAN PUNCH. REAL FUCKING HARD.
DAMNED SABOTEUR. BLOODY FUCK HAS NO SENSE OF INTEGRITY WHATSOEVER. THE END JUSTIFY THE MEAN? NOT ALWAYS. AND NEVER, IF THE THE INTEREST IS SOLELY AND SELFISHLY YOUR OWN INSTEAD OF THE ONE THAT REALLY IMPORTANT. WOULD YOU BE PROUD TO WIN A WAR WON THROUGH UNDERHANDED TECHNIQUE?
IF YOUR NAME IS (name withheld) AND YOU WORK IN THE I.T. DEPARTMENT FOR (name withheld), YOU BLOODY FUCK BETTER FIND OUT WHAT MY FACE LOOK LIKE AND STAY OUT OF MY SIGHT CAUSE I FUCKING KNOW YOUR FACE AND IF I EVER SEE YOU, THERE WILL BE HELL TO PAY!
NO... I AM NOT FEELING BETTER YET.
UPDATES 23/7/07 : See, I am still forgiving. I removed the name of my enemy. Admittedly, the above post was a knee-jerk reaction and hardly justified. Anyone I have spoke to, I begun by admitting that I was being a baby about it. I acknowledged that I am probably as much a villain in my enemy's eyes as he was in mine. Still, in the exact same situation, I doubt I would do the things he does. In fact, I knew I won't because I been there.
Whatever... I just hope he is a better person that the (slightly tainted) impression I have of him right now, and not just because of 'this incident' especially since the battle was lost, just before the end of 17/7/07.
Saturday, June 9, 2007
Trip, Rip, Drip.
This post is likely to invoke two type of emotion among friends who read my blog (Hi Alia, Hey Cheryl). The first is probably an immediate concern for my well-being because just a month ago, I had a minor accident. I tripped while moving up an escalator and fell face first onto the edge of its steps. Ouch! Believe me, that hurts.
That incident took place in Ikano and that fall left some cuts on both my shins and three on my lower lips, with the worst one on the left. My first instint was to clean my wound in the nearest washroom but when it would not stop bleeding, I take a look in the mirror and was horrified to find a gash so deep, it practically split my lower lips to two. I was overcame with an immediate concern that the bleeding will not stop and I need medical attention. I rushed out immediately and approached the first guard I can find. Not only was heunwilling unable to help me but he also glared at me with disgust and contempt. I am not sure if he is truly disgusted or merely horrified, which would explain why he refused to budge from his position. So frightened was he by the blood flowing out of my wound that his knee got all wobbly and standing still itself was a challenge. I left him and found another equally (in-)competent guard but at least the second guard did not glare. The woman in the information counter could do nothing but informed me that there is a clinic in Ikano but it was already closed and suggested that I try the one opposite the road in the Curve.
I don't know what made me decided to use the tunnel at the other end of Ikano but I was glad I did as when I was near there, I suddenly thought that the people in Ikea may be able to help me. The first man I approached in a help desk immediately picked up the phone and called their first-aid personnel. Ah.. the Swedish company is well prepared to handle small emergency.
The personnel who came however, told me frankly upon seeing my wound that it was too deep for her to do anything about it. Though she was not able to help, she stayed with me and was sympathetic about the accident. Maybe it was her professional training to relax me so I do not go into a shock but I think she was just a sweet girl trying to help.
I eventually went for a treatment in a 24-hours clinic in Uptown as all other clinics were closed by that hour. The doctor there advised that I needed a stitch for that cut. I asked for alternative and he ended up using glue to held my broken lips together as they healed. Yes... I wasn't aware of it either but there is such a thing as skin glue, used to hold soft tissues together. But as the cut was quite deep, his only concern was that the glue will not works. It took him several attempt before he managed to hold them together. The good news is my lips is almost all healed up now as I type this.
Looking back, the only pain was the pain I felt "on impact", after which it was gone. Considering the depth of the cut, the bleeding stopped very quickly with hardly any effort and there was no itchiness or irritation on the wound throughout my healing. Well, there was the uneasiness that comes with feeling the dry and ugly scab as the wound healed, which for once, I am disciplined enough not to peel as it seems to be the only thing holding my lips together. It kinda reminded me of some cases we see in Ripley's Believe it or Not!, where some people got into a serious accident, like a guy who had a steel rod impaled through his chest but miraculously missed all vital organs and major blood vessel, thus making the injury minimal. My case is much less severe compared to that but I still feel fortunate that it missed whatever veins or nerve in my lips that can make this much more complicated. Unbelievable? Believe it!
As for how I can tripped on a moving escalator.. well, here comes the second "emotional part" for those who are reading this. An unbelievable sense of incredulousness of the dumb things men do coupled with an exclamation of "Of all the stupid stunts he can pulled...".
I tripped because I was running up the escalator. I wasn't even in a hurry, I just do that all the times. I just never tripped before that day.
Yes, I know that was really stupid. And just one week after the accident, I found myself running up another flight to rush to a seminar. Halfway up and I suddenly remembered the accident and stopped. See... lesson well learnt.
I noticed something though. I was used to running up 2 steps at a time but at the time of the accident, I was only running up one. Must be a muscle memory kind of thing that caused that trip then as the momentum then does not feel naturel?
And no, that wasn't my ego speaking. And yes, despite this discovery, I am determined not to run up another flight of escalator.
Oh... if you ever need any help while you are in Ikano, don't bother asking the guard. They are just positioned there to give patrons a false sense of securities but are in fact, not allowed to move away from their designated spot and their walki talkie was not for communicaton for the handling of a emergency but for light chatting on a slow day when the guards are feeling a little bored.
Tsk.
That incident took place in Ikano and that fall left some cuts on both my shins and three on my lower lips, with the worst one on the left. My first instint was to clean my wound in the nearest washroom but when it would not stop bleeding, I take a look in the mirror and was horrified to find a gash so deep, it practically split my lower lips to two. I was overcame with an immediate concern that the bleeding will not stop and I need medical attention. I rushed out immediately and approached the first guard I can find. Not only was he
I don't know what made me decided to use the tunnel at the other end of Ikano but I was glad I did as when I was near there, I suddenly thought that the people in Ikea may be able to help me. The first man I approached in a help desk immediately picked up the phone and called their first-aid personnel. Ah.. the Swedish company is well prepared to handle small emergency.
The personnel who came however, told me frankly upon seeing my wound that it was too deep for her to do anything about it. Though she was not able to help, she stayed with me and was sympathetic about the accident. Maybe it was her professional training to relax me so I do not go into a shock but I think she was just a sweet girl trying to help.
I eventually went for a treatment in a 24-hours clinic in Uptown as all other clinics were closed by that hour. The doctor there advised that I needed a stitch for that cut. I asked for alternative and he ended up using glue to held my broken lips together as they healed. Yes... I wasn't aware of it either but there is such a thing as skin glue, used to hold soft tissues together. But as the cut was quite deep, his only concern was that the glue will not works. It took him several attempt before he managed to hold them together. The good news is my lips is almost all healed up now as I type this.
Looking back, the only pain was the pain I felt "on impact", after which it was gone. Considering the depth of the cut, the bleeding stopped very quickly with hardly any effort and there was no itchiness or irritation on the wound throughout my healing. Well, there was the uneasiness that comes with feeling the dry and ugly scab as the wound healed, which for once, I am disciplined enough not to peel as it seems to be the only thing holding my lips together. It kinda reminded me of some cases we see in Ripley's Believe it or Not!, where some people got into a serious accident, like a guy who had a steel rod impaled through his chest but miraculously missed all vital organs and major blood vessel, thus making the injury minimal. My case is much less severe compared to that but I still feel fortunate that it missed whatever veins or nerve in my lips that can make this much more complicated. Unbelievable? Believe it!
As for how I can tripped on a moving escalator.. well, here comes the second "emotional part" for those who are reading this. An unbelievable sense of incredulousness of the dumb things men do coupled with an exclamation of "Of all the stupid stunts he can pulled...".
I tripped because I was running up the escalator. I wasn't even in a hurry, I just do that all the times. I just never tripped before that day.
Yes, I know that was really stupid. And just one week after the accident, I found myself running up another flight to rush to a seminar. Halfway up and I suddenly remembered the accident and stopped. See... lesson well learnt.
I noticed something though. I was used to running up 2 steps at a time but at the time of the accident, I was only running up one. Must be a muscle memory kind of thing that caused that trip then as the momentum then does not feel naturel?
And no, that wasn't my ego speaking. And yes, despite this discovery, I am determined not to run up another flight of escalator.
Oh... if you ever need any help while you are in Ikano, don't bother asking the guard. They are just positioned there to give patrons a false sense of securities but are in fact, not allowed to move away from their designated spot and their walki talkie was not for communicaton for the handling of a emergency but for light chatting on a slow day when the guards are feeling a little bored.
Tsk.
Friday, December 8, 2006
Tales of the Speed Demons
That day I saw in Kajang an extremely obnoxious motorcylist who blared the horn all the way so drivers will look out for him as he weaved his way quickly in and out of the traffic. Damned speed demon. We all have our experience with them but I remembered two experience with different "speed-demon-ish" car drivers fondly.
Fondly? Yes, because you see, the twist of the event is quite funny.
I stopped in front of another car at a red light. Expecting the light to turn green soon, the car started to move forward, leaving maybe half a car-length of gap between us. I did not bothered to fill that space. That's when the Perdana behind me honked. I quickly looked at the light again. It was still red. What is this guy's problem? I turned my head around to look at him but he was already steering his car to the lane on the right, just as the light turned green. However, there was another car on that lane and despite being on the fast lane, the aunty driver inside moved very slowly. I maintained the same speed and the Perdana was stuck behind the two of us. What a laugh. Unfortunately at the next traffic stop, the Perdana already honked at the aunty and obviously affected, she drove faster this time. I thought momentarily to keep up with her and keep the Perdana behind us but what's the point? The driver's an idiot. I let him overtook me.
Then, there was the time I was driving back from Penang. I was just overtaking a slow vehicle when I noticed a car flashed at me. How far away was this car? So far away it looked like it flashed at me the moment the driver saw my car's rear lamps but it is coming at me fast and furious. I know I do not have enough time to overtake the two long trucks in front before that BMW is at my tail so I gave way. But as the BMW approached, the two trucks decided to moved over to the fast lane, thereby, blocking the BMW. My friend urged me to maintain my speed, trapping the BMW with me on its left and the two gigantic trucks in its front. This moved on for quite a distance and to give some credit to the driver in the BMW, he did not sound the honk or tried in anyway to get me to slow down. Eventually the two trucks overtook an extremely slow Kancil. I too, have to slowed down as the Kancil was in my way. That was when the BMW came into my lane and overtook the two trucks. After that, the two trucks decided to returned to the left lane. My friend and I agreed that the two truck drivers probably did that on purpose because maybe they were miffed by the BMW driver's arrogance. Flashing your lights from a whole kilometre away IS arrogance.
It was satisfying in a small pleasure kind of way to see these drivers humbled by such situation. That's all it is though, small pleasure. Nowaday, I usually chose safety first. You never know if one of these crazy drivers may do something stupid and caused an accident.
Damned speed demon.
Fondly? Yes, because you see, the twist of the event is quite funny.
I stopped in front of another car at a red light. Expecting the light to turn green soon, the car started to move forward, leaving maybe half a car-length of gap between us. I did not bothered to fill that space. That's when the Perdana behind me honked. I quickly looked at the light again. It was still red. What is this guy's problem? I turned my head around to look at him but he was already steering his car to the lane on the right, just as the light turned green. However, there was another car on that lane and despite being on the fast lane, the aunty driver inside moved very slowly. I maintained the same speed and the Perdana was stuck behind the two of us. What a laugh. Unfortunately at the next traffic stop, the Perdana already honked at the aunty and obviously affected, she drove faster this time. I thought momentarily to keep up with her and keep the Perdana behind us but what's the point? The driver's an idiot. I let him overtook me.
Then, there was the time I was driving back from Penang. I was just overtaking a slow vehicle when I noticed a car flashed at me. How far away was this car? So far away it looked like it flashed at me the moment the driver saw my car's rear lamps but it is coming at me fast and furious. I know I do not have enough time to overtake the two long trucks in front before that BMW is at my tail so I gave way. But as the BMW approached, the two trucks decided to moved over to the fast lane, thereby, blocking the BMW. My friend urged me to maintain my speed, trapping the BMW with me on its left and the two gigantic trucks in its front. This moved on for quite a distance and to give some credit to the driver in the BMW, he did not sound the honk or tried in anyway to get me to slow down. Eventually the two trucks overtook an extremely slow Kancil. I too, have to slowed down as the Kancil was in my way. That was when the BMW came into my lane and overtook the two trucks. After that, the two trucks decided to returned to the left lane. My friend and I agreed that the two truck drivers probably did that on purpose because maybe they were miffed by the BMW driver's arrogance. Flashing your lights from a whole kilometre away IS arrogance.
It was satisfying in a small pleasure kind of way to see these drivers humbled by such situation. That's all it is though, small pleasure. Nowaday, I usually chose safety first. You never know if one of these crazy drivers may do something stupid and caused an accident.
Damned speed demon.
At least treat me as a human...
C worked in a health food shop. The shop opened from 10 am to 6.30 pm. Despite this, many customers would choose to come at the last possible minute and the shop will have to stay opened for them. This is quite understandable as the shop does not have a branch and these customers usually come after their work.
In one incident, a customer called in close to 6.30pm and requested the shop to stay open a little longer as she is on the way. She only arrived at 7. That's alright, at least she is courteous and appreciative. Well, some are fake and act nice only so they can receive a favour but let's not dwell too deep into that for now.
Then another called at almost 7, when all employees should long have been gone but still demanded that they wait for her. C informed her that they are still open but they are closing soon. They will however, continue to serve her if she arrive before they leave. Reasonable?
Not to to this customer. She started making noise and demanded that they stay open. When C thought she should let the manager take the call, even the manager will not take it and told C that they are closing now. The customer was upset and scolded C for not willing to wait another mere 5 minutes although she never informed earlier that she is that close by. She even asked C if C is trying to get her into an accident by rushing her to come over quickly, although C never did rush her. Reasonable?
As an employee, we are obliged by contract to serve the customer during our shift and by sheer goodwill beyond our shift. On one hand, we understand if a customer could not come earlier if he/ she worked far away. One the other hand, which God dies and gave customers the right and power to treat any other human as anything less? To expect the courtesy of being served beyond the opening hour is one thing, to be a bitch about it is quite another. The shop is opened on Saturday till 6 pm, which is always a viable option. Of course as a customer, she does not care if others are working past their shift as long as she does not have to sacrifice any time from her precious Saturday day off to visit the shop.
Customers have their rights but just as there are many traders who take advantage of an ignorant customer, there are just as many, if not more customers who abused their right. Perhaps the above are lousy examples but the topic here is not about consumers' right but about treating others, including those below you as the human that they are instead of as some hungry broken dogs begging you to feed them. THEY. ARE. NOT.
There is also another who put up a full-fledged diva act everytime she comes in. If you thought some of the diva attitude of celebrities that we read about in papers or magazines are unreasonable, imagine having to face them. A Mrs knows-it-all who speaks loudly as if she owns the place and expected to be treated like a queen. She treated everyone there including C, like they are nobody. Forget that she goes to the same church as C, she is probably to proud to be associated with anybody of "lesser status". Bitch.
I worked as a customer service representative before and have more than my fair share of experience with customers who treated others as dirt but I been known known for my high tolerance and have put all of this behind me, save for one.
This Mr B called in the moment I started work and keep bombarding me with the f-word. I was serving Singapore while he was calling from Australia. While it was not my fault that the call was wrongly routed to me, I recognise that it is definitely the company's fault so I held on. I certainly do not need to put up with his language, especially since the company's policy was that we have the right to tell the customer to refrain from using those words or we will hang up. But I was in a good mood that morning and was feeling generous. The company been good to me so I want to give the customer an "outstanding customer experience". Silly me. At the end of the call, he demanded for my name because he is not happy with the way I spoke to him. WTF?
I gave him my name in full and spelt it out for him but my manager never ask to see me regarding the call. And I still have a happy birthday the next day.
In one incident, a customer called in close to 6.30pm and requested the shop to stay open a little longer as she is on the way. She only arrived at 7. That's alright, at least she is courteous and appreciative. Well, some are fake and act nice only so they can receive a favour but let's not dwell too deep into that for now.
Then another called at almost 7, when all employees should long have been gone but still demanded that they wait for her. C informed her that they are still open but they are closing soon. They will however, continue to serve her if she arrive before they leave. Reasonable?
Not to to this customer. She started making noise and demanded that they stay open. When C thought she should let the manager take the call, even the manager will not take it and told C that they are closing now. The customer was upset and scolded C for not willing to wait another mere 5 minutes although she never informed earlier that she is that close by. She even asked C if C is trying to get her into an accident by rushing her to come over quickly, although C never did rush her. Reasonable?
As an employee, we are obliged by contract to serve the customer during our shift and by sheer goodwill beyond our shift. On one hand, we understand if a customer could not come earlier if he/ she worked far away. One the other hand, which God dies and gave customers the right and power to treat any other human as anything less? To expect the courtesy of being served beyond the opening hour is one thing, to be a bitch about it is quite another. The shop is opened on Saturday till 6 pm, which is always a viable option. Of course as a customer, she does not care if others are working past their shift as long as she does not have to sacrifice any time from her precious Saturday day off to visit the shop.
Customers have their rights but just as there are many traders who take advantage of an ignorant customer, there are just as many, if not more customers who abused their right. Perhaps the above are lousy examples but the topic here is not about consumers' right but about treating others, including those below you as the human that they are instead of as some hungry broken dogs begging you to feed them. THEY. ARE. NOT.
There is also another who put up a full-fledged diva act everytime she comes in. If you thought some of the diva attitude of celebrities that we read about in papers or magazines are unreasonable, imagine having to face them. A Mrs knows-it-all who speaks loudly as if she owns the place and expected to be treated like a queen. She treated everyone there including C, like they are nobody. Forget that she goes to the same church as C, she is probably to proud to be associated with anybody of "lesser status". Bitch.
I worked as a customer service representative before and have more than my fair share of experience with customers who treated others as dirt but I been known known for my high tolerance and have put all of this behind me, save for one.
This Mr B called in the moment I started work and keep bombarding me with the f-word. I was serving Singapore while he was calling from Australia. While it was not my fault that the call was wrongly routed to me, I recognise that it is definitely the company's fault so I held on. I certainly do not need to put up with his language, especially since the company's policy was that we have the right to tell the customer to refrain from using those words or we will hang up. But I was in a good mood that morning and was feeling generous. The company been good to me so I want to give the customer an "outstanding customer experience". Silly me. At the end of the call, he demanded for my name because he is not happy with the way I spoke to him. WTF?
I gave him my name in full and spelt it out for him but my manager never ask to see me regarding the call. And I still have a happy birthday the next day.
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